Trust
What we ask, what we keep, and what a business never sees
Ghosts is built on trust, not a privacy policy nobody reads. Here's what's actually true today, in plain English. Where something is still being built, we say so.
This is how Ghosts handles what you tell it, and what businesses can and can't see.
We verify the purchase, not the person.
A buyer can add a photo of a receipt, an invoice, the quotes they got or a booking. We check them, write down what we found, and delete them. Anything unchecked is deleted after 14 days. A business learns the decision was real, never who made it. That's the trade: anonymity lets a buyer be frank, and verification lets a business trust what they said.
You see it before any business does.
Nothing is listed until you've read your debrief as a business would see it, fixed what we got wrong, and chosen what's shown. If you ask us to take a name out, it comes out of the stored conversation too, not just the listing.
We ask about the decision, not for personal details.
What you were looking for, who else you considered, what tipped it. We don't ask for your price or your budget up front. Where a story naturally includes something identifying, that's minimised before a business ever sees it, not left in and hoped nobody notices.
What a business can see, and what it can't
A business can see the substance of a debrief: what mattered, what a buyer considered, why they chose what they chose. A business cannot see who you are, and cannot use Ghosts to look up an individual customer. We're still finalising exactly where that line sits for edge cases, and we'll update this page as those calls get made rather than promise more than the system currently does.
You can stop at any point, and it still counts.
Logging what you bought, on its own, is already a complete contribution. Nobody has to finish a longer conversation to have helped.
A business can reply. It can't make your debrief disappear.
If a business disagrees with something a buyer said, it gets a right of reply, not a delete button. We report what buyers said. We don't turn that into a verdict on whether a business is good or bad, and we won't let a business buy its way out of an answer it doesn't like.
Cookies and analytics, said plainly
We use PostHog to see which pages and buttons get used, and to replay visits so we can fix what's confusing. On the screens where you tell your story, what you type is hidden in those replays. We don't run advertising trackers, and we don't build an ad audience out of anything you tell us.